What our Customers say...
Outstanding work! Cleanup all debris, communicated what they needed to do, open to assist the customer to make sure I was satisfied with the work. Great follow up and housekeeping staff was excellent and very professional. I Highly Recommend SERVPRO. I am giving them five more Stars. Total of 10 Stars due to the excellent service.
SERVPRO was recommended to us by our insurance company. We were not disappointed! Mentor and his crew were professional, respectful and diligent. All the work was done to our complete satisfaction. Definitely endorse SERVPRO of Grosse Pointe!
Very good quality and it was a pleasure experience.
So thankful for SERVPRO Grosse Pointe who came to our rescue after our home had sewer water coming up from the drains. This is the second time we’ve used their services, and would never trust anyone else with our restoration needs.
After we had fire damages to our home, SERVPRO helped us with the clean up and every step of the way!
SERVPRO helped us to get our doors reopened after water damages! Would definitely recommend to family and friends!
"I can not say enough good things about Kevin and his team! Our healthcare facility had a major flood which led to 9 weeks of construction and restoration. Kevin was helpful, attentive, informative, understanding and patient (to name a few). From making recommendations to listening to me vent his demeanor was always friendly and compassionate. He accommodated my requests and went above and beyond to work around office equipment and phones, allowing my staff and I to continue to serve our patients. His communication during each phase of this massive project was excellent; I always knew what to expect and when it would happen. Kevin went so far as to personally escort any patients that showed up to our make shift front desk, instead of just pointing the way. His personal touch and dedication made all the difference. I would not hesitate to recommend Kevin and his team to anyone needing clean up/restoration services."
"Truly professional service! From Mr. Mentor, Mr. Patrick & the crew! Highly recommendable people. The crew were very trustworthy & courteous. I will never have second thoughts hiring these guys again. I knew I did the right thing when I called SERVPRO of Grosse Pointe. Thank you guys for the awesome service!"
"Patrick and his team are excellent! They were very flexible and came to dry out our basement after it flooded as soon as we had our power restored, were very quick and efficient and a pleasure to work with! I appreciate all these guys do! Thank you, SERVPRO of Grosse Pointe!"
"SERVPRO of Grosse Pointe was so helpful and diligent when cleaning up after my garage caught fire. It wasn't like a house fire, so it wasn't a lot of important things, but they still treated what I did have with care and they got some of my old stuff looking better than I had it! These guys were great to work with."
"I had a mold issue in my home, and when I called SERVPRO of Grosse Pointe, they gave me SO much information that I was a little overwhelmed at first. But they explained everything in detail, the process, the clean up, and the put back. They were so helpful that if I ever have any issues, no matter where I am, I will always call SERVPRO!"
"I experienced a fire this winter, and I was devastated! My house was salvageable and so were some belongings, but that's only because SERVPRO of Grosse Pointe came to help so quickly. They cleaned the whole house and helped with my stuff. I can't thank them enough for getting my life back together after this fire."
"I have had the unfortunate pleasure of constantly working with the guys at SERVPRO of Grosse Pointe. They have always helped me when my basement gave me problems. They've always been quick and efficient too! I would definitely recommend SERVPRO of Grosse Pointe to anyone!"
"Thanks for all of your hard work and dedication to get us back up and running better than we were before the flood! And thank you for putting up with all of us here."
"I can't thank you enough for all you have done. Understanding each urgency and addressing them appropriately. It has been a true pleasure working with you. Thank you from the bottom of my heart"
"Our whole neighborhood was flooded, but SERVPRO of Grosse Pointe helped us and they did it quickly! We saw them at a neighbor's house and took a chance on them being the right guys, and they sure were! Definitely satisfied with the work performed."
"Mentor and his team were very helpful, friendly and informative. Thank you for doing great work!"
"The SERVPRO of Grosse Pointe team was very efficient and courteous. They took the time to answer my questions and address any concerns I had. I would highly recommend SERVPRO of Grosse Pointe."
"The Project Manager, Mentor, was honest and very compassionate. I felt I was in very capable hands after our first meeting. I am more than pleased with the results. I will give SERVPRO of Grosse Pointe my highest recommendation. Thank you so much for your hard work."
"The SERVPRO of Grosse Pointe technicians were awesome and very professional!! They answered my questions and reviewed the steps that they were going to take. Great work! Would recommend.
"All workers involved were very helpful, considerate, and informative. They were very well trained and knowledgeable. I am very pleased with the cleaning and other work they did. They deserve a raise in pay!"
"I am very grateful for the service provided. They were very prompt, courteous and very professional. SERVPRO promised to restore by Thanksgiving and they did. I am very pleased with SERVPRO's concern and care."
"Patrick (Crew Chief), was incredibly helpful. He explained the process clearly and met all expectations. The crew explained the cleaning and restoration process throughout the whole process."
"The crew that was in my house are great representatives of SERVPRO. They communicated with me every step of the process or if something changed. They were very helpful! I would recommend SERVPRO to my friends and family."
"Patrick and Kevin (Crew Chiefs) provided excellence service. Tina (Office Manager) was very professional and they all made us feel comfortable during the entire process."
"Thank you for your hard work! Great job and would recommend your service."
"Commendations to Mr. Kevin Beckman (Crew Chief) for his professionalism and efficiency. I was thoroughly impressed with the SERVPRO of Grosse Pointe crew that performed the services at my residence."
"These guys are the best, My basement flooded with sewage over the weekend after 5pm. Once my line was snaked out SERVPRO of Grosse Pointe came right out and worked past midnight to get the water out and started to mitigate the situation. The same crew arrived at 9am Saturday morning and worked all day cleaning and tearing out what was ruined.I couldn't be happier about SERVPRO's service and attention to detail. And I will personally recommend them to anyone."
"The crew and staff were knowledgeable. The crew members were prompt, courteous and attentive to my concerns. They answered my questions to my satisfaction."
"Thank you Josh (Production) for your efficient and thoughtful service! You are a positive representative of SERVPRO. I was very pleased with the results."
"I was very pleased with how fast SERVPRO of Grosse Pointe got to my house! The crew did a great job, they explained everything in a way that I could understand and they did everything in the way they said they would. I was very, very satisfied with the service that SERVPRO of Grosse Pointe provided."
"My water loss occurred on 12/2/2015. From this date until now, 8/22/2016, the SERVPRO of Grosse Pointe crew has been incredibly helpful and awesome with everything they have done! They did a great job! They area a great team and are great people to work with. For a long stressful situation, they made it a great experience. The work took so long because I have special order cabinetry, flooring, and other contents. Overall, I am extremely satisfied with all of the services provided by SERVPRO of Grosse Pointe. I would highly recommend them to my friends, family and colleagues!"